Research By Design

I’ve been really interested recently in the divergence of two fields that are very similar – ‘market research’ and ‘user or design’ research. To be honest, this has all taken me by surprise.  In about 2005, I sat through a presentation by a UX company.  It was horrible.  It was on the usability of a…

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Using Qualitative Researchers to Build Empathy in Design

No matter the model of innovation you use, whether you call it design thinking, human-centered design or service design (or Norman) – whenever you start on the journey, you’ll start by building consumer or customer empathy. And we researchers know a thing or two about that. There’s seems to be a big disconnect between the…

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